Get in touch

We'd Love to Hear From You!

If you have any questions about your order, shipping, returns, sizing, or our products, our customer support team is here to help.

Contact Information

Email support@donnastephan.com

Phone +61 86 2758667

Warehouse

Registered Business Address
Donna Stephan BE: 1030234525Veldegemsestraat 43, 8210 Zedelgem, Belgium

Customer Support Hours
Our customer service is available:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: 10:00 AM – 4:00 PM (GMT)

We aim to respond to all enquiries within 24 hours on business days.

What Can We Help You With?

Our team can assist you with:

Order status and tracking
Shipping information
Returns and refunds
Product recommendations
Payment questions
General enquiries

Frequently Asked Questions

Before contacting us, you may find your answer in our FAQs page, where we cover:

Shipping times
Returns & Refunds
Order Tracking
Payments
Product Information

Business Information

Donna Stephan is operated from Belgium and exclusively serves customers across Australia.